Terms of Service

These Terms of Service and End-User License Agreement (the “Terms”) are a binding agreement between you and Listed App LLC (“Listed,” “we,” “us”) governing your use of the Listed mobile application, our website at listed.events, and related services (the “Service”). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

PLEASE READ SECTION 15 (DISPUTE RESOLUTION) CAREFULLY. IT REQUIRES DISPUTES TO BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION AND WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN CLASS ACTIONS, EXCEPT WHERE PROHIBITED BY LAW.

1. Eligibility

You must be at least 18 years old to use Listed. By using the Service you represent that you are 18 or older and can form a binding contract with us. If you use the Service on behalf of a business or other entity (for example, a business account), you represent that you are authorized to bind that entity, and “you” refers to both you and that entity.

2. The Service

Listed lets you create and RSVP to events, carry a check-in pass (a QR code that hosts scan at the door), build a friends list through mutual friend requests, opt in to Connect to discover and match with people at events you share, and message people one-to-one and in event group chats. Some direct messages are ephemeral and are hidden from view after both people open them or within 24 hours.

Depending on your account, you may also: create business accounts (such as venues, promoters, brands, and organizations) that host events; sell tickets and sections and take a guest list; add cohosts to help run an event; save businesses to your Scenes to follow their events; set filters and your visibility in Connect; add a song to an event; and broadcast a live stream from an event — public to anyone, or private behind an access code — and optionally save its recording as a replay. Parts of the Service are also available on our website, where you can browse events and manage your account. Features may change, and we may add, modify, or discontinue parts of the Service.

3. Your account

Listed uses passwordless sign-in: we send a one-time code by SMS or email, and that code is your credential. By providing your phone number you consent to receive service and verification text messages; message and data rates may apply, and you can reply STOP to opt out of non-essential messages. You are responsible for keeping access to your phone, email, and device secure, and for all activity under your account. Notify us promptly at support@listed.events if you believe your account has been compromised.

SMS Terms — text message program

Listed (operated by Listed App LLC) sends text messages to users who provide a mobile number. This includes (a) one-time sign-in and verification codes, and (b) event-related messages — reminders, updates when event details change, and host announcements — sent to guests who RSVP to an event. By providing your mobile number you consent to receive these messages from Listed at that number. Message and data rates may apply. Message frequency varies depending on how many events you join and how often hosts message their guests. You can reply STOP at any time to opt out of non-essential messages, or HELP for help, or contact support@listed.events. Consent to receive these messages is not a condition of using the Service or of entry to any event. Mobile carriers are not liable for delayed or undelivered messages. If your mobile number changes or is reassigned, you will not be held liable for failing to opt out of messages beforehand; we ask only that you reply STOP or notify us at support@listed.events so we can update our records.

4. Acceptable use — zero tolerance for objectionable content

We have zero tolerance for objectionable content and abusive behavior. You agree not to post, send, or share content, and not to engage in conduct, that:

• is harassing, threatening, hateful, defamatory, or bullying;
• is sexually explicit, pornographic, or exploits or endangers minors;
• is violent, promotes self-harm, or incites illegal activity;
• is spam, fraudulent, deceptive, or impersonates another person;
• infringes anyone’s intellectual-property, privacy, or other rights; or
• misuses the ticketing or payment features, including fraud, chargeback abuse, or selling entry you cannot honor.

Objectionable content and abusive users are not tolerated. We may remove content, and suspend or terminate accounts, that violate these rules — and we act on reports promptly.

5. Your content

You retain ownership of the content you create (your profile, events, messages, live streams and their recordings, and live chat and reactions). You grant us a limited, non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, and transmit that content solely to operate and provide the Service. If you send us feedback or suggestions, you grant us the right to use them without restriction or obligation to you. You are solely responsible for your content and represent that you have the rights to share it.

6. Blocking, reporting, and enforcement

You can block any user from their profile, and report users or content that violate these Terms. Reports are reviewed, and content on Listed is subject to automated and human moderation. We may remove content, limit features, or suspend or terminate accounts at our discretion to keep the community safe. Blocked users cannot see your content or contact you.

7. Events, hosts, cohosts & live streaming

Listed is a platform for organizing and discovering events; we are not the organizer of, and are not responsible for, any event, venue, host, or the conduct of attendees. Hosts are solely responsible for their events, including any tickets they sell and the entry those tickets represent. You attend events at your own risk and are responsible for your own safety and conduct.

A host may add cohosts to help manage an event. Cohosts act on the host’s behalf and, depending on the permissions granted, may edit the event, approve or deny guests, scan tickets at the door, message attendees, remove ticket holders, and manage other cohosts. A cohost may be shown publicly or kept hidden from guests, but retains the permissions the host grants. The host remains responsible for their event and for the actions of anyone they add.

Live streaming. A host (or a permitted cohost) may broadcast a live stream from an event, from a phone or a professional encoder. A stream is either public (anyone can watch) or private (viewers need the access code the host shares; ticket holders are admitted automatically). Streams may be recorded; after a stream ends the host chooses whether to save the recording and whether to publish it as a replay. Hosts are solely responsible for everything they broadcast and must have all rights and permissions needed to stream it — including for any music, performances, venue, or other people shown — and for complying with the recording and consent laws that apply to them. Viewer chat messages and reactions during a stream are your content and are subject to the acceptable-use rules in Section 4 and to moderation. Live streaming is provided on an “as is” basis and at no additional charge, and we may limit, end, or remove any stream or recording that violates these Terms.

8. Safety & meeting other people

Listed helps you discover events and connect with people, but we do not conduct criminal background checks or otherwise screen or verify the character, conduct, or identity of users, hosts, or attendees (identity verification, where offered, only confirms a legal identity and is not a background check). You are solely responsible for your interactions with other people, whether online or in person and whether met through Connect, a friend request, an event, or a message. Use good judgment: meet in public, tell someone your plans, and never share sensitive personal or financial information. To the fullest extent permitted by law, Listed is not responsible for the conduct of any user, on or off the platform.

9. Identity verification, ticketing & payments

Verification. Verification (the blue check) is optional and offered as a one-time purchase of $12.99 through Apple’s In-App Purchase. Payment is charged to your Apple account, and the purchase is a digital good that is generally non-refundable except where required by law or Apple’s policies. All such refund requests are handled by Apple. Verification is processed by Stripe Identity as described in our Privacy Policy and only confirms a legal identity.

Selling tickets. Selling tickets and sections is available only to identity-verified accounts and requires completing payout setup with our payments processor, Stripe. The host is the seller of their own tickets and the provider of the event. Listed acts solely as the host’s limited agent to collect payments from buyers on the host’s behalf; a buyer’s payment to Listed satisfies the buyer’s payment obligation to the host. When you buy a ticket, the total price — including a payment-processing fee — is shown before you pay. Hosts are charged a platform fee on their proceeds (currently 5% for tickets and 10% for sections; we may change these fees on notice) and receive their net proceeds through Stripe. To buffer against refunds, disputes, and chargebacks, we may hold a host’s proceeds until approximately seven (7) days after the event ends before making them available for withdrawal.

Private events — request to attend. For private (approval-required) ticketed events, requesting a ticket is a request, not a final purchase. When you request, your payment method is authorized (a temporary hold) but not charged. You are charged only if the host approves your request. If the host declines, or does not approve within the request window (up to seven days, or the event start, whichever comes first), the authorization is released and you are not charged. Approved requests are then subject to the refund and other terms in this section. Tickets for public events are charged immediately and are final at purchase.

Refunds. When a host cancels or deletes a ticketed event, or removes an individual ticket holder, the affected buyers receive a full refund of the amount they paid. Because the payment processor keeps its processing fee on any refund, that non-refundable fee is borne by the host, not the buyer: we recover it from the host’s held or future proceeds, and where proceeds are insufficient the host remains liable for the balance. Except as required by law, tickets are otherwise non-refundable, and any refund of an individual attendee is at the host’s discretion.

Host cancellation fee. If a host cancels a ticketed event that has already sold tickets, the host must, before the cancellation takes effect, pay a balance consisting of (a) the non-refundable payment-processing fees on the refunds to buyers and (b) a platform cancellation fee equal to 5% of the event’s ticket sales. Until this balance is paid, the event remains live and the host remains responsible for it. Listed may also recover any unpaid balance from the host’s current or future proceeds, or pursue it directly, using the identity information collected at verification.

Chargebacks & host responsibility. Hosts are responsible for all refunds, chargebacks, disputes, and related fees arising from their events. You authorize Listed to deduct or recover such amounts (including processing fees) from your ticket proceeds and current or future payouts, and, if those are insufficient, you remain personally liable for the balance. Because ticketing is limited to identity-verified hosts, we may use your verified identity to enforce these Terms and to recover amounts owed. If we determine you have used the ticketing or payment features fraudulently or in serious violation of these Terms, we may withhold or reverse payouts, refund buyers, absorb associated fees, permanently ban you from selling on the Service, and pursue all available legal remedies to recover our losses and reasonable legal fees.

Tickets & taxes. Tickets are personal to the buyer and may not be resold, transferred for commercial gain, or used for any purpose other than admission, except where the host expressly permits. Duplicate, altered, or fraudulently obtained passes may be voided without refund. Hosts are responsible for determining, collecting, and remitting any taxes applicable to their ticket sales and events, and for any legal or permit requirements of holding their events.

Contributions. Verified business accounts may let attendees make voluntary contributions to an event. A contribution is an optional gift to the host — it is not a ticket, is not required for entry, and giving (or choosing not to give) does not affect whether you may attend. Contributions are processed by Stripe and paid to the host; Listed charges no platform fee on contributions (the contributor covers the payment-processing fee so the host receives the full amount). Contributions are generally non-refundable, and any refund is at the host’s discretion. Contributions are not tax-deductible unless the host is a registered tax-exempt organization; Listed does not verify or represent that any host is such an organization. Hosts are responsible for any taxes, reporting, and legal requirements associated with the contributions they receive.

10. Intellectual property & DMCA

The Service, including its software, design, and trademarks, is owned by Listed and protected by law. We respect intellectual-property rights and expect you to do the same. If you believe content on Listed infringes your copyright, send a notice to our designated agent at support@listed.events that includes: (a) your signature; (b) identification of the copyrighted work; (c) identification of the allegedly infringing material and where it is located; (d) your contact information; (e) a statement of good-faith belief that the use is not authorized; and (f) a statement, under penalty of perjury, that your notice is accurate and you are authorized to act. We may remove infringing content and terminate repeat infringers.

11. Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, or error-free, or that any information (including other users’ profiles) is accurate.

12. Limitation of liability

To the maximum extent permitted by law, Listed and its suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, profits, or goodwill, arising from your use of the Service. Our total liability for any claim relating to the Service will not exceed the greater of the amount you paid us in the twelve months before the claim or USD $100.

13. Indemnification

You agree to indemnify and hold harmless Listed and its officers, employees, and agents from any claims, damages, or expenses (including reasonable legal fees) arising out of your content, your use of the Service, any event you host or attend, your ticket sales, or your violation of these Terms or the rights of any third party.

14. Termination & account deletion

You may stop using the Service and delete your account at any time from Settings → Delete account. We may suspend or terminate your access if you violate these Terms or to protect the Service or other users. Provisions that by their nature should survive termination — including payment obligations, ticketing liability, disclaimers, limitations of liability, indemnification, and dispute resolution — will survive.

15. Dispute resolution — arbitration & class-action waiver

Informal resolution first. Before starting an arbitration, you agree to contact us at support@listed.events and try to resolve the dispute informally for at least 30 days.

Binding arbitration. Except as noted below, any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. Judgment on the award may be entered in any court with jurisdiction.

Class-action & jury waiver. You and Listed agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any class or representative proceeding. You and Listed waive any right to a jury trial.

Exceptions & opt-out. Either party may bring an individual claim in small-claims court, and either party may seek injunctive relief for intellectual-property or misuse claims. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing support@listed.events with your name and a statement that you opt out. Nothing here waives rights that cannot be waived under applicable law.

16. Governing law

These Terms are governed by the laws of the State of California, USA, without regard to conflict-of-laws principles. Subject to Section 15, any dispute not subject to arbitration will be resolved exclusively in the state or federal courts located in California, and you consent to the personal jurisdiction of those courts.

17. Apple App Store terms

The following applies because you obtained the app through the Apple App Store:

• These Terms are an agreement between you and Listed only, not with Apple. Listed — not Apple — is solely responsible for the app and its content.
• Your license to use the app is a non-transferable license to use it on any Apple-branded device you own or control, as permitted by the App Store Terms of Service.
• Apple has no obligation to furnish any maintenance or support services for the app.
• Apple is not responsible for any product warranties, whether express or implied. In the event of any failure of the app to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price (if any); to the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app.
• Apple is not responsible for addressing any claims by you or a third party relating to the app, including product-liability, legal or regulatory, and intellectual-property claims.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, will have the right to enforce them against you.
• You represent that you are not located in a country subject to a U.S. Government embargo and are not on any U.S. Government restricted-parties list.

18. Miscellaneous

These Terms and our Privacy Policy are the entire agreement between you and Listed regarding the Service. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets. We are not liable for delays or failures caused by events beyond our reasonable control.

19. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date above and, for material changes, provide additional notice in the app or by other reasonable means. Your continued use of the Service after changes take effect means you accept the updated Terms.

20. Contact

Questions about these Terms? Email support@listed.events.